AMI FAQ

  1. 1. What is AMI
  2. 2. Why is my water meter being upgraded with a replacement?
  3. 3. How long will it take to have my meter upgraded?
  4. 4. When will this work be performed?
  5. 5. How do I know who is authorized to do the work?
  6. 6. How long will I be without water?
  7. 7. Will contractors come inside my home?
  8. 8. Is there any special care or maintenance that I need to do to my new water meter?
  9. 9. How does this enhance customer service?
  10. 10. I still have questions, where can I get additional information?

1. What is AMI?

AMI stands for Advanced Metering Infrastructure. These new AMI meters consist of a water meter, a register, and a low-powered communication device/radio that is integrated in a single unit. The register is continuously recording water usage and the radio sends a meter reading to a Gateway which is mounted on a monopole or elevated water storage tank. The Gateway transmits the read over a secure network every 6 hours back to the meter data management software which is located in the cloud. With this upgrade and the integration of this data into the City of Seabrook existing WaterSmart customer portal software, you will have access to more frequent and detailed information about your water consumption, enabling you to have better control over your water usage and monthly bills.