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Customer Service and Utility Billing
City of Seabrook Utility Billing/Customer Service Department is committed to providing superior service in an efficient and timely manner, provide accurate billing, collecting payments, and meeting customer’s needs for information and service for water, sewer, solid waste and Community House.

New Service
Complete application, provide copy of valid driver’s license/ID card, and pay required deposit amount. New service can be connected on the same day if the application and deposit are received in our office before 3:30 p.m. Monday through Friday. 

Transfer of Service 
Customers wishing to transfer their service from one location to another in Seabrook need to complete and sign a request for transfer form and return it to our office. Please note that in certain circumstances, an additional deposit may be required. 

Termination of Service
Customers wishing to terminate their water service with the City of Seabrook will need to complete and sign a request for termination of service form and return it to our office. 

Applications and Forms for all services are below:
Residential Application                                                
Commercial Application
Transfer Service Form
Termination of Service Form

Billing Cycle
Water meters are read the 15th of each month. Bills are mailed the last working day of each month and payment is due by the 15th of the following month. Any payment received after the 15th will be assessed a 10% late fee on unpaid balance. If you do not receive your bill, please call customer service for the amount due. Failure to receive your bill does not exempt your account from penalty, service fees, or disconnection. Penalty Date is the 16th of the month and Disconnect Date is after the 25th of the month.

Payment Options 

The City of Seabrook offers several payment options:
  1. In person at City Hall 1700 First Street 2nd Floor 
  2. Night Drop located at the city hall parking lot exit
  3. Automatic Bank Draft
  4. Online at www.seabrooktx.gov
  5. Bill Pay - this option allows customers to set up paying their bill online their bank websites. If you choose this option, remember we do not receive the payment automatically. The bank processes a check to be mail to us which can take up to 10 business days or more for this payment to reach our office, even though it was already deducted from your bank account.

Delinquent Payments
All bills are considered delinquent if they are not paid by the 15th. All payments for delinquent bills must be received in our office by 5:00 PM on the day before the disconnect date to avoid service charge and interruption of service.

Bills not paid by 5:00 PM the day before the disconnect date will be asses a $25.00 service charge and will be subject to cut-off. If payment cannot be made by 5:00 PM the day before the disconnect date, please call customers service before the disconnect date at 281-291-5734 or 281-291-5713 to make arrangements.

e-Bill

Customers wishing to go paperless will receive an email every billing cycle. The regular billing cycle is generated on the last business day of the month. Regardless of e-Bill notifications, your water bill is due by the 15th of each month. Please fill out the e-Bill Enrollment Form and return to our office.

Automatic Bank Draft

Please fill out the Bank Draft Authorization Form to have your water bill, automatically drafted on the 15th of each month from your checking account.

Leak Adjustment

The city may grant an adjustment of your water bill due to a water leak, which is offered as a courtesy by the city. Please continue to read the Water Leak Adjust Policy and turn in an Application for Adjustment within 30 days of being billed by the city. 
 
Pool Fill Adjustment
If you have a pool, you may qualify for a Pool Fill Adjustment on sewer only. This is a courtesy adjustment one time a calendar year by the City. Please fill out the Pool Fill Adjustment Form and return to our office to see if you qualify. 

Senior Discount Program
If you are 65 or older, you may qualify for a reduced trash rate. This rate applied to primary residence only. Please fill out the Senior Trash Form and return to the Utility Billing office.

 

 





 

 
 


 
 
 

 
 







Customer Service
1700 First Street
Seabrook, TX 77586

Ph: (281) 291.5713
Ph: (281) 291.5734
Fx: (281) 291.5690

Supervisor
Myra Perez

Front Desk
Donna Cunningham
Joann Ashbey

Hours
Mon-Thurs.
7:30 a.m. to 5 p.m.
Friday
8 a.m. to 5 p.m.


For emergencies and after hours call (281) 291.5610

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