When you instruct your bank to pay your utility bill, it may take your bank one week or longer to complete the process and mail the check. If the check does not reach the City by the 15th of the month, it could result in a penalty being assessed on your account. To be sure your payments are credited in a timely manner, the City offers an automatic debit program where the funds are electronically transferred from your account to ours each month based on the amount of your bill. You will never again need to worry about whether your payment has been received. You will still receive a monthly bill so you will know in advance the amount being charged to your account, but it will state on the bill that it is being paid by draft.
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Bills are mailed by the last day of each month so you should receive it within the first week of the following month. If you don’t receive your bill, please call the Utility Billing Department at (281) 291-5600 to inquire about balance due, payments received, etc. * Remember, not receiving your bill does not exempt your account from a penalty, service fees or disconnection.