Customer Service and Utility Billing

The City of Seabrook Utility Billing and Customer Service Department is committed to providing efficient, timely, superior service; accurate billing; payment collection; and meeting customers’ needs for information and service for water, sewer, solid waste, and the Community House.

New Service

Complete the Application for Residential Service, provide a copy of a valid driver’s license/ID card, property lease agreement, and proof of ownership, and pay the required deposit amount. A new service can be connected the same day if the application and deposit are received at our office before 3:30 p.m., Monday through Friday.

Transfer of Service

Customers wishing to transfer their service from one location to another in Seabrook must complete and sign the online Request for Transfer of Service form. Please note that in certain circumstances, an additional deposit may be required.

Termination of Service

Customers wishing to terminate their water service with the City of Seabrook must complete and sign a Request for Termination of Service form.

Legislative Changes

To protect sensitive customer information from predatory practices, the legislature passed H.B. 872.

H.B. 872 applies to information held by a municipally owned utility (MOU) that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service.

Effective immediately, an MOU may not disclose customer information (including the customer’s address) under the Public Information Act (PIA) unless the customer elects to make the information public or certain exceptions apply. Also excluded from public disclosure is information (1) that reveals whether an account is delinquent or eligible for disconnection and (2) collected as part of an advanced metering system.

H.B. 872 essentially reverses the prior law’s requirements. Before H.B. 872, utility customers had to fill out a form to request that their information remain confidential. Failure to do so made the customer’s information public. A customer’s information is protected unless they opt to make it public.

MOU customers may elect to publicize their information by submitting a letter or email requesting disclosure of their personal information in response to Public Information Act requests.

To elect disclosure of your personal information in your customer account record, please complete and sign the Utility Disclosure form.

Applications and Forms for all services are below:

• Application for Residential Service
• Application for Commercial Service
• Request for Transfer of Service
• E-Bill Enrollment Form
• Termination of Service Form
• Commercial Garbage Application
• Request for Disclosure of Information Form

Billing Cycle

Water meters are read on the 15th of each month. Bills are mailed on the last working day of each month, and payment is due by the 15th of the following month. Any payment received after the 15th will be assessed a 10% late fee on the unpaid balance. If you do not receive your bill, please call customer service to determine the amount due. Failure to receive your bill does not exempt your account from penalty, service fees, or disconnection. The penalty Date is the 16th of the month, and Disconnect Date is after the 25th of the month.

Payment Options

The City of Seabrook offers several payment options:

1. In person at City Hall
2. Night Drop, located in the City Hall parking lot exit
3. Automatic Bank Draft
4. Online Bill Pay - This option allows customers to set up paying their bills online through their bank websites. If you choose this option, please note that we do not receive payment automatically. The bank processes a check to be mailed to us, and it may take up to 10 business days for this payment to reach our office, even though it has already been deducted from your bank account.

Delinquent Payments

All bills are considered delinquent if they are not paid by the 15th. All payments for delinquent bills must be received by our office by 5 p.m. the day before the disconnect date to avoid service charges and service interruption.

Bills not paid by 5 p.m. the day before the disconnect date will be assessed a $55.00 service charge and subject to cut-off. If payment cannot be made by 5 p.m. the day before the disconnect date, please call customer service at (281) 291-5734 or (281) 291-5713 to arrange payment.

e-Bill

Customers who choose to go paperless will receive an email at each billing cycle. The regular billing cycle is generated on the last business day of the month. Regardless of e-bill notifications, your water bill is due by the 15th of each month. Please fill out the e-Bill Enrollment Form.

Automatic Bank Draft

Please fill out the Bank Draft Authorization Form to have your water bill automatically drafted on the 15th of each month from your checking account.

Leak Adjustment

The city may grant a water bill adjustment for a water leak, offered as a courtesy. Please continue to read the Water Leak Adjust Policy and submit an Application for Leak Adjustment within 30 days of being billed by the city.

Pool Fill Adjustment

You may qualify for a Pool Fill Adjustment on sewer only if you have a pool. This is a courtesy adjustment, one time per calendar year, by the City. Please complete the Pool Fill Adjustment Form and return it to our office to see if you qualify.

Senior Discount Program

If you are 65 or older, you may qualify for a reduced trash rate. This rate applies to the primary residence only. Please complete the Senior Trash Exemption Form.